Last modified: November 24, 2014
The FileString Service is designed to enable users to share their files with control such that users are able to protect, track, push updates and revoke access to those shared files by recipients. In order to enable sharing, tracking and analytics, each user must have a service identity. To create your service identity, we must collect basic information from you. As you use our service, we want you to be clear how we’re using information and the ways in which you can protect your privacy.
We’ve tried to keep this as simple as possible, but if you’re not familiar with terms such as “personal information”, “IP addresses”, and “cookies”, you can read about these terms at the bottom of this page. Your privacy matters to FileString so whether you are new to FileString or a long-time user, please do take the time to get to know our practices – and if you have any questions contact us through our website contact form.
Information we collect
We collect information to provide services to all of our users – from figuring out basic stuff like which language you speak, to more complex things like enabling you to share and protect your files and analyze and track how other people are using them.
We collect information in two ways:
How we use information we collect
We use the information we collect from our service to provide, maintain, protect and improve the service and to protect FileString and our users. We may also use this information to offer you tailored services.
When you contact FileString, we may keep a record of your communication to help solve any issues you might be facing. We may use your email address to inform you about our service, such as letting you know about upcoming changes or improvements.
We use information collected from cookies and other technologies to improve your user experience and the overall quality of our services.
FileString may process personal information on our servers in many countries around the world. We may process your personal information on a server located outside the country where you live.
Information we share
We do not share personal information with companies, organizations and individuals outside of FileString unless one of the following circumstances apply:
We may share aggregated, non-personally identifiable information publicly and with our partners. For example, we may share information publicly to show trends about the general use of our services.
We work hard to protect FileString and our users from unauthorized access to or unauthorized alteration, disclosure or destruction of information we hold. In particular:
This is information that you provide to us which personally identifies you, such as your name, email address or billing information, or other data which can be reasonably linked to such information by FileString.
You may access some of our services by signing up for a FileString Account and providing us with some personal information (typically your name, email address and a password). This account information will be used to authenticate you when you access FileString services and protect your account from unauthorized access by others. You can edit or terminate your account at any time through your FileString My Service settings.
A cookie is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the website again, the cookie allows that site to recognize your browser. Cookies may store user preferences and other information. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some website features or services may not function properly without cookies.
An anonymous identifier is a random string of characters that is used for the same purposes as a cookie on platforms, including certain mobile devices, where cookie technology is not available.
Every computer connected to the Internet is assigned a unique number known as an Internet protocol (IP) address. Since these numbers are usually assigned in country-based blocks, an IP address can often be used to identify the country from which a computer is connecting to the Internet.
MAC Address or Device ID
A Media Access Control address (MAC address) or Device Identifier (Device ID) is a unique identifier assigned to network interface devices within computers or mobile devices for communications on computer network or the Internet.
Sensitive Personal Information
This is a particular category of personal information relating to confidential medical facts, racial or ethnic origins, political or religious beliefs or sexuality.
Non-Personally Identifiable Information
This is information that is recorded about users so that it no longer reflects or references an individually identifiable user.